{"id":1312,"date":"2025-12-03T10:15:43","date_gmt":"2025-12-03T10:15:43","guid":{"rendered":"https:\/\/www.naikwealth.in\/blog\/?post_type=awsm_job_openings&#038;p=1312"},"modified":"2025-12-03T10:15:43","modified_gmt":"2025-12-03T10:15:43","slug":"senior-client-support-executive","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.naikwealth.in\/blog\/jobs\/senior-client-support-executive\/","title":{"rendered":"Senior Client Support Executive"},"content":{"rendered":"<h5><strong>Company Profile:<\/strong><\/h5>\n<p>A D Naik Wealth is one of India\u2019s top mutual fund distributors, specializing in wealth creation and protection for High-Net-Worth Individuals (HNIs). As a trailblazer in financial services, A D Naik Wealth emphasizes trust, innovation, and exceptional client service.<\/p>\n<h5><strong>Job Description: Senior Client Support Executive<\/strong><\/h5>\n<p><strong>Role Overview<\/strong><\/p>\n<p><b>Key Responsibilities:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Respond to client queries via phone, email, chat, or social media in a timely and professional<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> manner.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Provide accurate and relevant information about mutual fund products.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Research and resolve issues related to transactions, accounts, statements, NAVs, dividends, <\/span><span style=\"font-weight: 400;\">tax implications, etc.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Coordinate with internal and external stakeholders, such as fund houses, registrars, banks, <\/span><span style=\"font-weight: 400;\">and regulatory bodies, to ensure smooth service delivery.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Track and report client feedback, complaints, and suggestions to improve customer <\/span><span style=\"font-weight: 400;\">satisfaction and retention.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Maintain and update client\u2019s records and documentation in compliance with SEBI <\/span><span style=\"font-weight: 400;\">regulations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Follow up with clients to ensure their queries are resolved and their expectations are met.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Educate and guide customers on the benefits of mutual fund investments and the features of <\/span><span style=\"font-weight: 400;\">our platform.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Identify and escalate complex or high-priority issues to the appropriate team or manager.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Stay updated with the latest market trends, fund performance, and regulatory changes <\/span><span style=\"font-weight: 400;\">affecting mutual fund investments.<\/span><\/li>\n<\/ul>\n<p><b>Candidate Profile:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">MBA\/Inter CA<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Minimum 3 years of experience in client service in the mutual fund industry.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Excellent communication and interpersonal skills, both verbal and written.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Proficient in MS Office, CRM software, and online platforms.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Knowledge of mutual fund products, services, processes, and policies.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ability to handle multiple tasks and prioritize effectively.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ability to work independently and as part of a team.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ability to work under pressure and meet deadlines.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">NISM certification in mutual fund distribution or equivalent.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><b>Location:<\/b><span style=\"font-weight: 400;\"> Goregaon<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<strong>Email:<\/strong> adnghr@naikwealth.in\/pritika@naikwealth.in<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Profile: A D Naik Wealth is one of India\u2019s top mutual fund distributors, specializing in wealth creation and protection for High-Net-Worth Individuals (HNIs). As a trailblazer in financial services, A D Naik Wealth emphasizes trust, innovation, and exceptional client service. Job Description: Senior Client Support Executive Role Overview Key Responsibilities: Respond to client queries&#8230;<\/p>\n","protected":false},"author":2,"template":"","meta":{"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false},"class_list":["post-1312","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-customer-service-support","job-type-full-time","job-location-mumbai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Client Support Executive - AD Naik Wealth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.naikwealth.in\/blog\/jobs\/senior-client-support-executive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Client Support Executive - AD Naik Wealth\" \/>\n<meta property=\"og:description\" content=\"Company Profile: A D Naik Wealth is one of India\u2019s top mutual fund distributors, specializing in wealth creation and protection for High-Net-Worth Individuals (HNIs). 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